Customer Experience Checklist

At PFS Sales, our busy customers are always on the move, which is why our team constantly strives for customer satisfaction by creating positive, impactful experiences. In a rush-rush world, our customers rely on us for speed, efficiency, and quality products that get the job done. After all, the products we carry are ones that our customers need to effectively run their businesses and make their own customers feel happy and satisfied. 

Today, we’re sharing with you our customer experience checklist, which is essentially a list we check off that ensures each of our customers gets what they need from us while feeling valued and appreciated. 

  • Friendly, Open Communication
  • Close, Personal Attention
  • Quality Products
  • Award-Winning Product Distribution
  • Low, Reasonable Prices

As you can see, a few points on our list refer to the communication and attention to detail that our team members provide. In the past, many of our customers first came to us from an old distributor because they didn’t feel heard, valued, or cared for. At PFS, the experience you will receive could not be any further from that!

We pride ourselves on how easy it is to get a hold of us, because there’s nothing we strive for more than being able to have open, honest conversations with our customers. Our ultimate goal is to be your partner for all your paper and plastic product needs so that you never have to worry about running low on the items you need most.

Quality Paper & Plastic Products For Affordable Prices

In addition to our communication skills, our customers love that we have low prices for quality products. How do we do this? As an award-winning member of The United Group (TUG), is a national buying group for our industry with over 350 members, we can use our combined buying power to bring a broader range of products to our customers at much lower prices than you’d find elsewhere. Who doesn’t want their favorite takeout containers or bar glassware for less?

By adhering to our customer experience checklist, we make sure that each customer understands the value we bring to their business before, during, and after working with us. It’s no wonder why hundreds of businesses throughout North Carolina continue to rely on our team.

If you are interested in learning more about what PFS Sales Co. can offer you and your business, contact us today at 919-829-1116. We can’t wait to hear from you!