Ordering & Shipping FAQs

At PFS Sales, we pride ourselves on giving you options, which is why we go the extra mile to bring you several ways of ordering and transporting your products. We’ve learned over the years how to best serve our customers, and this is our way of giving you even more control over your ordering process.

By keeping our ordering process easy and our shipping fast and hassle-free, our business has become the go-to choice for customers across North Carolina. No matter what products you need, it’s easy to combine them into one easy shipment with the experts at PFS Sales. Our trusted team members will also help you order the right product for your industry and ensure you receive it at your convenience. Essentially, we give you control over your supply chain so you never have to worry about running out of products again.

Our ultimate goal is to be your trusted partner in all of your paper and plastic needs which we achieve by providing you with quality, reliable services and products. 

Learn more below about our ordering & delivery process or contact us with any questions you may have. We’re available Monday through Friday from 8:00 to 5:00 by phone, email, or in-person at our Raleigh location.

How to Place an Order

You can place your order by giving it to our sales representative, calling customer service, or by faxing, mailing, or emailing it to our Raleigh office.

Prepaid Freight Deliveries

To qualify, orders delivered must total $150. Customer shipments on our trucks that do not meet this requirement and all drop shipments will be charged a $10 delivery fee.

Fed Ex or UPS Ground Shipments

All Fed Ex or UPS ground shipments will be charged applicable and handling charges.

Order Cut-off Time

Any intent to order must be received by 4:30 pm for next-day delivery.

Special Orders

Special orders will be combined with stock orders to qualify for prepaid shipment when possible; however, Fed Ex or UPS ground charges will be added to ensure prompt delivery.

Extended Area Deliveries

Our order minimum for prepaid shipments outside our normal service area varies per location. Please call 919-829-1116 for a quote.

Accepted Credit Cards

We accept Visa, Master Card, and American Express payments.